38%
of returns come from WhatsApp
Example
Shall I hold the linen shirt till Friday, Maya?
Two-way, in your tone
Hands over to a person anytime
Voice notes in 30 languages
When WhatsApp wins
For many shoppers WhatsApp is where they talk to friends, so a message there has to sound like a person. Homing answers questions, holds items and passes the chat to your team when it should.
Templates are approved through Meta’s WhatsApp Business Platform, and every chat is logged on the shopper’s profile.
