Maya
back after 9 days
Bring shoppers back
before they forget you.
One well-timed message, on the channel each shopper actually reads.
1,400 shops send with Homing
Saltmarsh
Kindred Coffee
OAKLINE
paperboat
Ridge & Rye
Lumen Skin
HALFMOON
Tidewater
Saltmarsh
Kindred Coffee
OAKLINE
paperboat
Ridge & Rye
Lumen Skin
HALFMOON
Tidewater
Five ways home.
One at a time.
Your cart’s still here, Ana. Returns are free.
Leo, the size 10s are back. Want them?
Shall I hold the linen shirt till Friday, Maya?
The lamp you saved just dropped to $58.
0:18
of abandoned carts come back.
How shoppers find
their way back.
01
Notice
Maya lingers, then leaves.
02
Predict
Likely back, with a nudge.
03
Choose
WhatsApp. That’s where she replies.
04
Bring back
Ordered, six minutes later.
Linen shirt · viewed 3×
Size guide · opened
Left · 21:14
Saltmarsh Goods · WhatsApp
Your size is back, Maya. Still want the linen shirt?
21:20 · ordered $64
Left at 21:14.
Back by 21:20.
Discounts only for
the shoppers who need one.
What changes
Fewer abandoned carts.
More second orders.
Fewer unsubscribes.
No flows to babysit.
Plugs into the shop
you already run.
Nine pings, or
one that lands.
WhatsApp · reply from a Saltmarsh shopper
“We stopped sending three emails nobody opened. Now it’s one WhatsApp, and people reply.”
Ines Moreau · Saltmarsh Goods
